CompTIA IT Pro Member Forum / CompTIA IT Pro Worldwide / OS & Software Questions

Outlook Express Outbox Error

dfivecoate — Wed, 30 Sep 2009 01:22:24 GMT

I need some help on this one. I have completed a clean install of Windows XP with SP2 and all updates for a customer. After setting up his email I tested the email to ensure that all was working correctly. If I send a new email it sends clean, empties the outbox as it should, no errors. If I forward a received email, as the customer often does, it sends normally, however, the message remains in the outbox, and an error is reported. The error gives no information. No code, no description, just that an error has occurred. I checked all the settings and they are the standard default settings for Outlook Express. Nothing appears to be out of the ordinary. The email incoming and outgoing info is correct. Customer address and password are also correct according to the ISP. What am I missing? Been doing this for nearly 20 years and have not encountered this problem before. Any ideas would be helpful.

regsvr32.exe

ptorres — Wed, 29 Jul 2009 08:20:13 GMT

can not execute any programs. program icons have a "Word" icon. one excell file has taken the "Word" icon. CD rom and usb ports do not work. help.

IE 8 wrong layout

weitinghuang — Fri, 12 Jun 2009 19:54:15 GMT

Hi everyone,

I am seeking the solution about my client's computer. He is running windows XP sp2. I recently installed IE8 for him.( His browser was IE6)

After IE8 installed, he experienced wrong layout on msn.com which is his homepage. His http://www.msn.com got mass up!! everything missplaced. However, it only happens on this paticullar websit. The only thing I can do for him is clear his Internet temp file, then it will work for couple hours.

Anyone have any idea about this issue? Any soulution?

Thank you,

sound on computer

nilrashmi — Thu, 13 Nov 2008 08:34:40 GMT

Hi! I am a Tech support specialist and work in a school system. I have this bytespeed pc and sound was working fine but now my network applications has sound which you can barely here it from headphone jack. I can hear all windows sound and can play cd and play music. But when sound comes from network installed applications you can only here faint voice. So I have tried update my drivers but can't figure out why it's happening. I can hear network applications sound fine from the headphone if I attach headphone in the back of pc from speaker. Any suggestions are welcome! Thanks!

outlook sharing folders

radostin — Sat, 24 Jan 2009 05:45:08 GMT

Hi everyone,

I need your help. I have to synchronise folders in outlook 2003 without Exchange Server.Does anyone know how this can be accomplish?
Thanks.

Radostin Peev

Adobe Acrobat and Admin Rights

justinm1978 — Tue, 04 Nov 2008 15:35:32 GMT

I have a user who is using Adobe Acrobat to generate large PDF's (2 feet x 3 feet). Problem is, when she goes to create a custom page size, it won't let her save the page size unless she has admin rights. Is there a work-around that anybody knows of that doesn't involve giving the user local admin rights to their machine? They are already power users and have the "manage printers and documents" permission granted to them on the Adobe PDF Printer.

Run Command

cornwelldl — Sun, 13 Apr 2008 05:47:23 GMT

Greetings,

We have some machines on our network that are missing the Run command due to revoked administrative priveleges..it is even missing from sa_accounts. The Windows key +R will not open it either. My question is this: Does anyone know of a workaround approach, maybe through system32 or otherwise? I am a sys admin on this network and have been unable to figure a workaround to get around AD and this policy. This is a Server 2003 network with AD running and XP pro boxes.

Thanks for any advice.

Windows XP Pro - best registry cleaner for IT pros?

toolbill — Fri, 04 Jul 2008 18:43:38 GMT

Hello,

I am a little new to the IT pro scene. I usually work on my own home network, but other people have been having problems with registry and infections. I was wondering what the best registry tool is and if I would have to purchase a volume license or is there one available that I could use on multiple PC's for a reasonable price. Any help would be greatly appreciated. Thank you, Bill H

Windows Wallpaper Disappears

Valvaris — Thu, 31 Jul 2008 03:19:10 GMT

Hello Dear IT Pros,

Ill have an issue with a Kollig of mine. If my Kollig sets up a Background the Background (Wallpaper) Disappears after the Screensaver (with Password) gets active and the Kollig logs back in.

Step by Step:

1. New Wallpaper

2. After 10min. Screensave is Active

3. User Logs back in

4. Wallpaper gone

Ive checked the Active Desktop - WEB Settings all OK

Ive checked the Registry all OK

Group Policies over AD are all OK

What should I still check?

Thanks allot in advance.

Best regards Val.

outlook 2003 signatures

ale1964 — Tue, 15 Apr 2008 06:25:45 GMT

trying to add a permanent image to my signature. don't seem to work. what am I doing wrong?

the image edits in word, but I can't seem to insert it into the signature area (field) back in outlook and save it. very odd.

sql server 2005 repair

jkeiser — Thu, 15 May 2008 09:21:42 GMT

To make a long story short, I am a Net Admin; my predecessor was somewhat vindictive and the sql server 05 installation disks are nowhere to be found; and I need to repair the 05 installation so that I can install updates. The version installed is 9.0.1399, which is not even supported anymore. Can I buy new installation disks without having to buy a new license? I have a ProductID that I found at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\ProductID.

Converting from Entourage to Outlook

jrdavison — Thu, 01 May 2008 20:48:01 GMT

I work in an Exchange 2003/Outlook 2003 environment. The owner of the company recently purchased an iMac with Entourage and while one of my colleagues was configuring his iMac accidently downloaded his inbox to Entourage using POP3. We now need a way to restore approximately 1.2GB/10k emails from the iMac back to the server. Does anyone know of an easy way to convert to a PST file to restore from Outlook or to restore directly to the server from Entourage? Manual processes are not feasible due to the quantity of messages.

Thank you,

Justin

Is Knoppix part of your toolkit?

m_steinsiek — Thu, 19 Jul 2007 12:55:25 GMT

Hi,

I don't think this topic requires a poll, but I'm curious about other people's experience with Live CD Linux distributions. I started using Knoppix a few years ago because of the novelty of running Linux without installing it. It was nice to use on friends computers so that I wouldn't have to work around their browser and OS settings. As time went by I became aware of some of the tools included with Knoppix. You can either boot Knoppix or Memtest86. Memtest86 is great for diagnosing memory problems or verifying new memory upgrades. QTparted is a great partitioning program. Although Knoppix includes ClamAV, I must admit that I have never been able to scan an NTFS file system with it.

It seems that with all these tools it should be something that many technicians use. I haven't had any experience using some of the network applications included with Knoppix ( nmap, Nessus, etc.. ), but I have used it to verify ISP connections. It also comes in handy if you have any doubts about Linux hardware compatibility. If Knoppix has problems auto-configuring a device it is likely that it will be troublesome if you install Linux.

With all these uses it seems natural for me to include Knoppix as part of my toolkit. I'm sure there are many cons outweighing the pros, especially from a security standpoint. If any has any insight into using Live CD ditros as a diagnostic tool, I would appreciate hearing about it.

Matt

The Best Anti-Virus Program

larryhook — Tue, 04 Dec 2007 20:02:33 GMT

What is the best anti-virus program? I get asked this question a lot. I usually like to recommend Norton Internet Security and Norton 360 from Symantec, but other techs that I work with recommend McAffee, and others AVG free. I would like to read some oppinions of some of the members of this forum. (I bet Gonzo will have a good answer. He always does!) It seems to me that as long as you're protected from viruses and spyware, you ought to be all right.

Adobe Update Slipstreaming

justinm1978 — Fri, 11 Apr 2008 15:20:18 GMT

Here's my situation, maybe someone can help?

I have 300 users needing to be updated from Adobe CS2 to Adobe CS3. I have an SMS package and a deployment scheme to uninstall CS2, clean up the files, and then install CS3. That process alone is guaranteed to be at least 2 hours. After that, I still have to launch an Adobe product and request the updates, which tacks on an additional hour or two, depending on the speed of the machine. All in all, to go from a machine with CS2 to the latest version of CS3 takes 3-5 hours depending on what machine it's going onto.

We all know that Microsoft and Apple both allow you to "slipstream" their service packs, patches and updates for their various products directly into your installer files, thereby speeding up large scale deployments immensly. Does anybody know if this is even possible with Adobe products? The adobe forums haven't been helpful in the least. With at least 3 hours needed to deploy (largely unattended but still 3 hours, and I have to interact with the installation process at least three times) per machine, multiplied by 300 machines....well, you can see why shaving off even an hour per machine will be very helpful.

Thoughts?

Justin Martin
MCSA, CCNP, Network+, Security+

PC to HDTV Streaming Video Problems

xtrabiotoxin — Tue, 01 Apr 2008 22:53:57 GMT

My father has given me the job of hooking his new HDTV 50inch Magnovox up to his computer. The job seemed simple enough, but the main reason for his use of this was to watch streaming video from the internet on the TV.
He has a subscription with Netflix, and if you know netflix they have a grand collection of Instant Videos to stream right from the internet when ever you want.
I used a DVI to HDMI 15ft wire, with an HDCP compatible video card (GForce6200). I use the cloning option in Nvidia's Control Panel. Everything works great, but there is one problem, when we try to watch streaming videos from Netflix, we must use IE v6 or higher. Everything but the actual video shows. The actual video just comes up black. But however the video on the computer's screen works perfect.
I suspect a codec is needed to allow the HDTV to show this video format, but i am afraid it might be impossible simply due to the HDTV's capabilities.
Please if anyone knows of the codecs or the solution to this problem plz help.

MS Access 2003 Forms.

vladvoznyuk — Tue, 25 Mar 2008 11:49:54 GMT

Hey guys,

I want to disable some record navigation buttons at the bottom of the form. I don't want users to be able to navigate back for any record in the form. All they should be able to do is go to the new record [>*].

If anybody knows how to accomplish it, perhaps, using VB scripting, please let me know here.

Vlad

Possible video driver failure.

vladvoznyuk — Mon, 04 Feb 2008 21:41:14 GMT

Hey guys,

I am fairly new to the IT world:). I've been doing a rather low level computer troubleshooting and, finally, decided to build a career in IT.

I have a rather major problem with my computer (Windows XP Home OS). One morning, I powered it up, but it would start crashing on Windows bootup. I tried Safe Mode, but it would still crash. I noticed that the file it crashes on is this:

C:\WINDOWS\System32\DRIVERS\agp440.sys

The "agp" in the filename in the "DRIVERS" directory would suggest a video driver failure.

Can anybody help me with troubleshooting? If I need to reinstall the driver, how can I do it using the command prompt (since that's all I can get to)? The installation file comes as *.exe file and would not install without booting into the Windows GUI (which, as you can tell, not an option at this point). I don't have all the personal files backed up, so I'm trying to use an option that wouldn't require me to perform a clean Windows reinstall.

Any input would be greatly appreciated:D.

Patch Management Strategies

wflinn — Sun, 15 Jul 2007 11:33:55 GMT

OK everyone – let’s use this new great forum format and get some discussion going. One of my primary jobs in my position is security patch management for an enterprise of around 11,000 desktops and servers. The topic of patch management is one that has always been the subject of many debates ad discussions.

Whether you take care of a large enterprise, a small company, do consulting and make recommendations to many companies, or are just provide advice for you family and friends, you probably have a way you like to do things. Particularly, there are a few schools of thought around patch management. So which of the below strikes you, and why?

Apply the patches right away: This school of thought says that the patches have gotten pretty good lately, and the risk of a patch actually breaking a lot of machines is far outweighed by the risk of leaving all of the machines vulnerable.

Test the patches, then apply them: IT staffs who espouse this method do so either because 1) They feel that the risk of breaking machines with a patch is higher than the risk of allowing extra time to test, or 2) They are operating under a federal or other regulation that says that patches MUST be tested first.

Wait and see: Some IT staffs prefer to keep an "ear to the pavement," so to speak, and see if any buzz is generated on the patch management list servs, such as patchmanagement.org. If no problems are reported in a few days after the patch release, they must be good, and will then be deployed. In other words, they let others do their testing, and deploy if no bugs are reported.

So which method do you use and why? I will reveal my secrets in a few weeks after you all have had a chance to chime in with your thoughts.

Good Linux Distributions

m_steinsiek — Sat, 14 Jul 2007 11:40:26 GMT

Hello,

I recently put together a new system. I've decided to dedicate each of my systems to a single OS, instead of dual-booting. While I was studying for the Network+ I tried a few Linux distributions in an attempt to get a feel for Linux network support without focusing on one flavor. I have used Simply Mepis, Mandriva Linux, Red Hat Fedora, Damn Small Linux, and OpenSuse. I'm leaning towards OpenSuse because of the wealth of software it comes with and the ease with which it can be updated. I'm open to suggestions about what to install on my new system. I'm studying for the Security+, so features like file system encryption and security auditing would be a plus. If any one has any ideas, please let me know.

Matt

VB6 Professional

larryhook — Sat, 01 Dec 2007 22:56:35 GMT

Does anybody know where I can get Visual Basic 6.0 Professional (full version) cheap? I found one on Amazon.com for $199. That might be the best deal, but I'm hoping somebody here will have another suggestion with a better price. Or, if you have a better version of Visual Basic, but it's gotta be cheap...below $250. My employer doesn't like to spend money on software.

ntfs.sys---address f73d5185 base at f73c8000, date stamp 45cc56a7 error

irfan_mastan — Wed, 31 Oct 2007 21:54:10 GMT

Hello everyone,

I have recently encountered this error on my laptop, i have dual boot XP and SUSE linux.

A problem has been detected and windows has been shut down to prevent damage to your computer. if this is the first time youve seen this stop error screen, restart your computer ( i did that) . if this screen appears again, follow these steps.

disable or uninstall any anti-virus, disk defragmentation or backup utilities. check your hard drive configuration and check for any updated drivers. run CHKDSK / F to check for hard drive corruption, then restart your computer. ( Which I cannot do )

technical information:

stop: 0x00000024 (0x001902fe, 0xf7a9e80c, 0xf7a9e508, 0xf73d5185)

ntfs.sys---address f73d5185 base at f73c8000, date stamp 45cc56a7[/color]

i tried using the recovery cd that came with my laptop , it gives me an option to restore windows ,but when i go ahead and do it , gives me an error , not enough space,( I have linux installed on the pc as well). When i tried to boot from the original windows XP cd ,rather than giving me the option of restoriing it does a fresh install, and hangs up after few minutes(maybe cause there is not enough room),not sure how to get XP back

What Happened To FrontPage?

larryhook — Wed, 29 Aug 2007 13:24:36 GMT

I just read at Microsoft's site that they have discontinued FrontPage. I just started learning to use FrontPage. But if they're discontinuing it, why bother? They are developing a new Web authoring tool. Would it be worth the time to install it, and learn to use it? Or should I just stick with plain old trusty HTML? Personally, I think Microsoft should continue to produce, and to support FrontPage.

Vista wiped - W2K ghosted from PC

zakopane — Sat, 06 Oct 2007 08:07:15 GMT

Toshiba Satellite came with Vista installed and IT co-ordinator wants to ghost image of PC running W2K to be installed instead. We getting RADEON in device manager as not running properly but there is no Radeon in the toshiba. CAN ANYBODY HELP?? I am new A+ and this is my new job and they expect me to sort it out.

Recovering data from an old Novell drive

ShadowDancer — Fri, 07 Sep 2007 13:09:32 GMT

I was recently asked if there was a way to recover data from an old novell drive. This used to be a server drive and the server apparently finally bit the dust. It was taken to a university and they were basically laughed at (i.e. told it wasn't worth their time to look at) by the IT department. I have looked to try and find a cost efficient way of doing this, but haven't been able to find any information (google is not my friend today) as too how to go about doing something like this. Any ideas?

Image Map Coordinates

larryhook — Mon, 01 Oct 2007 18:33:15 GMT

Is it possible to find the coordinates of a specific area of an image using MS Paint? I also have HP Photosmart Premier, and Picassa 2, but niether of them will let me point to an area of an image and learn the coordinates so that I can create an image map using XHTML. Am I missing something, or should I download new software? Keep in mind, my budget is tight. Any suggestions appreciated. Thanks!

Microsoft Malware Removal Starter Kit

wflinn — Mon, 16 Jul 2007 11:58:50 GMT

All,

Microsoft has recently released a new Malware Removal Starter Kit with some information about putting together recovery tools to recover from a Malware incident. Looks pretty handy :)

http://www.microsoft.com/technet/security/guidance/disasterrecovery/malware/default.mspx

This, coupled with the use of Sysinternals' (now Microsoft) Process Explorer will be of great value in finding and removing malware. Here is a presentation by Process Explorer creator Mark Russinovich that you may find very interesting.

http://www.microsoft.com/emea/itsshowtime/sessionh.aspx?videoid=359

W.P. (Bill) Flinn
IT Pro Mentor
MSM-ISS (Information Security)
MCSA, MCP, Security+, Network+, i-Net+, Server+, A+
Certified PatchLink Engineer

Dual boot Windows Server 2003 and Linux?

techkitten — Thu, 16 Aug 2007 21:24:57 GMT

I want to set up Windows Server 2003 and Linux to help prepare for the Security+ exam, but I don't have 2 extra computers, just one.

How feasible would it be to create a dual-boot environment with these OS's?

Would it be better to just install Server 2003, play with it for awhile, and then format and install Linux to play with?

-Jennifer Baker-

Welcome - OS & Software Questions

jkeszeg — Thu, 12 Jul 2007 12:07:04 GMT

If it's not the hardware...it's probably the...(Hint: you can't insert the word "user" here ;) )

Welcome to the forum for exchaging information about software resources, tools, and tips.

June Keszeg, IT Pro Memberhip Program Mgr.

Microsoft Change Analysis Tool

jkeszeg — Wed, 01 Aug 2007 14:59:50 GMT

Once we launched the new site, we could not easily pour the content from the old member forums into the new. But IT Pro has been around for quite a while, and there have been some great conversations in the past. Therefore, I'm bringing over some of the more interesting conversations before they are deleted forever.

Here’s information on a tool to help you diagnose what’s been happening within a system before you arrived to fix a problem .

Many thanks to our members who readily share this kind of valuable information with their peers. This is what IT Pro is about!

Cheers,

June Keszeg

IT Pro Program Mgr.

itpro@comptia.org.

-------------------------------

Message posted on Tuesday, March 27, 2007

New: Microsoft Change Analysis Tool

“Honest – I didn’t change ANYTHING on my computer – it just started doing this…”

Ever heard that one before? Well, now you can diagnose the problem with Microsoft’s Change Analysis Diagnostic.

Link here: http://support.microsoft.com/kb/924732

-------------------------------

Message posted by Eli Hernandez on Wednesday, March 28, 2007

RE:New: Microsoft Change Analysis Tool

Thanks for the tool, William. I guess the ideal time to use this tool is after an initial installation to create a base line or initial log of the system to then be able to track unwarranted changes to the system that may be caused by corruption or malicious attacks. Is that correct?

Eli

-------------------------------

Message posted on Wednesday, March 28, 2007

RE:RE:New: Microsoft Change Analysis Tool

If I understand the Microsoft page correctly, the tool should be able to scan XP/V restores as well, using them also as a baseline...

Cheers!

Ed Tillman

CompTIA Network+, A+

San Antonio, TX 78229

-------------------------------

Message posted on Wednesday, March 28, 2007

RE:RE:RE:New: Microsoft Change Analysis Tool

One of the caveats is that you MUST have System Restore turned on for it to work. But again - it is not a baselining tool. Run it and look at the XML file it generates. It gives you dates and times of when events happened. May or may not be useful as a baseline utlity. If a computer is acting weird, you run it and it tells you when software was installed, drivers changed, registry settings changed, etc.

It is alo not a security tool. It will not remove viruses or malware if a change is detected that was caused by them. That is another reason to have good restore points.

I will now be using this tool in security investigations, especially where an incident was caused by malware or viruses, unauthorized users, etc.

-------------------------------

Message posted by Dr. Mikeal R. Hughes on Monday, April 02, 2007

RE:RE:RE:RE:New: Microsoft Change Analysis Tool

William:

Some how I lost the directions for redoing the Remote assistant file. Comcast has apparently changed my ip and need to make a new applet. I also lost your email address.

Mike Hughes

-------------------------------

Message posted on Monday, April 02, 2007

RE:RE:RE:RE:RE:New: Microsoft Change Analysis Tool

Michael,

Here is the link for uploading your file and creating the UltraVNC SC executable:

http://www.uvnc.com/pchelpware/create/index.html

-------------------------------

Message posted by Dr. Mikeal R. Hughes on Monday, April 02, 2007

RE:RE:RE:RE:RE:RE:New: Microsoft Change Analysis Tool

Thanks, William

Mikeal Hughes

-------------------------------

Message posted on Wednesday, March 28, 2007

RE:RE:New: Microsoft Change Analysis Tool

You can use it to do an initial baseline if you want to. But this is not a baselining tool. It gives absolute dates of when events occured, so use it any time.