CompTIA IT Pro Technical Reference

There is a perception in IT that whoever knows the most is the best for the job. However, in today’s environment, employers also want to know that you have the skills to complement your technical knowledge. Finding answers fast, learning new skills quickly and being up-to-date on best practices can be overwhelming. IT Pro provides solutions such as Books24x7, a collection of Web sites and resources, and Best Practice papers.

Tech Definitions
Browse for tech definitions in various categories from Operation Systems, Data Management, Network Administration, Security Management and much, much more.

Business Intelligence
Business Intelligence systems allow you to uncover, analyze, and forecast the trends that drive your business. Locate the latest white papers, case studies, webcasts, and product information and related topics, including OLAP, data warehouses, and data mining.

Content Management
Content Management Systems give you the power to leverage company-wide knowledge assets for competitive advantage. Locate the latest white papers, case studies, webcasts, and product information on content management and related topics, including content delivery, knowledge management, and secure content management.

CRM
Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

EAI and Web Services
Research has shown more than 30 percent of IT spending is on integration, with software costs running into the millions of dollars for large enterprises. Locate the latest white papers, case studies, webcasts, and product information on Enterprise Application Integration and Web Services.

Managing IT
Managing IT means focusing on running a company's information technology (IT) investments and systems. Success in Managing IT means getting the most from management software, outsourcing, configuration management software or CMS, and Enterprise Resource Planning or ERP. Managing IT also means finding best practices, developing collaboration applications, quantifying Return on Investment or ROI, knowing your Total Cost of Ownership or TCO and Business Process Management practices.

Locate the latest white papers, case studies, webcasts, and product information on Managing IT and related topics, including Best Practices, IT Management, Outsourcing, Risk Management, ROI, Sarbanes-Oxley Compliance and Strategic Planning.

Network Design and Management
Employees at all but the tiniest companies depend on a network to do their jobs. Locate the latest white papers, webcasts, case studies, and product information for Network Design and Management, plus related topics, including Network Topology, Network Protocol, and Network Architecture.

Security
Security is all about protecting corporate information and technology assets from intruders, thieves, and vandals. Coping with spyware, viruses, and firewall vulnerabilities are some of the most significant challenges facing enterprise IT departments. Learn about security and related topics, including antivirus software, authentication, spyware removal, intrusion detection, and virus protection.

Locate the latest white papers, webcasts, case studies and product information for Authentication, Data Security, Firewall Management, Internet Security, Intrusion Detection Systems, Network Security and Security Policies.

Software Development Management
Don't think you're in the software business? Think again. Even with off-the-shelf packages, expect to do some custom development to meet your business needs. Locate the latest white papers, webcasts, case studies, and product information for Software Development Management and related topics, including Software Development Methodologies, Software Configuration, and Software Licensing.

Storage
Storage challenges for IT professionals are particularly complex in today's environment of rapid obsolescence of storage hardware and digital media. Success in the storage solutions game means deftly juggling budget, regulatory compliance, upgrades to online data storage devices, bullet-proof data backup software, and storage-related information security risk issues - all while minimizing storage system downtime.

Locate the latest white papers, webcasts, case studies, and product information for storage solutions and related topics, including SANs (Storage Area Networks), NAS (Network Attached Storage), Data Storage, CAS (Content Addressed Storage), DAS (Direct Attached Storage), RAID (Redundant Array of Inexpensive Disks), and NFS (Network File System).

Wireless
Wireless technology is becoming an important component of most enterprises' IT infrastructure. Locate the latest white papers, case studies, webcasts, and product information on wireless and related topics, including Bluetooth, RFID, and Wi-Fi.